Is there a delivery charge?
Delivery is FREE for orders of £25.00 or more and £5.00 for orders below this.
How long does an order take to arrive?
We aim to despatch all orders within 1-2 days after they are placed on a 24hr delivery service. Typically you will receive your order within 2-3 working days after placing it.
If your order is URGENT then please contact us in advance.
Which courier do you use?
We use Parcelforce next day delivery.
For deliveries to Northern Ireland and Scottish Highlands we use Royal Mail.
How is the food packaged for delivery?
Individual packs and letterbox collections arrive in a small white carton in a protective mailing bag.
Gift sets & hampers arrive in a larger white carton filled with coloured shredded paper either in a protective mailing bag or a larger outer carton.
All our products are shelf stable, meaning they do not require refrigeration & can be stored at ambient room temperature. Therefore we do not need to ship our products in chilled packaging.
We recommend refrigerating any cheese in your gift set asap to maintain it at its best quality.
Do i need to be home to receive my order?
Royal Mail delivery is usually via your letterbox but dependent on order value it may require a signature.
Parcelforce deliveries do require a signature unless you ask us to leave the parcel in a safe place.